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Terms & Conditions

We label all our products as accurately as we can and every care has been taken to ensure that all images and product descriptions are as seen on our website and other social media sites, but slight variations may occur.in size, style and colour. if you are unsure about any of our products please contact us and we will be glad to assist you on sizes and styles. 

Each personalised item is made to order, and due to the handmade nature of the work silght variations in the design of the finished item may occur.  This is because many of the materials, prints, photos and personal messages used can alter the finished design, and may vary slightly depending on the item ordered  – we aim to ensure that your gift is completely unique and one of a kind!  

All items sold are for decorative use only and are not intended to be used as toys. not suitable for children under 3 due to small parts and embellishments used. 

 

MAKING PAYMENT

Payment is accepted online via Stripe  and  Paypal.

Alternatively you can pay by cash, postal order or cheque. made to:

Creative Touch, Nahad, Mount Temple, Moate. Co. Westmeath

Please note that orders will not be processed until paymnet is recieved in full.

 

RETURNS & REFUNDS

We regret that we don't usually offer refunds as personalised items cannot be resold, but unless the item is faulty or an error has occurred on our part, so please double check the details carefully before placing your order.  Please contact us by e-mail within 48 hours of receiving the item to advise us of any fault or error.  You will usually be given the choice of a full refund or a replacement item, only after inspection of the returned item.  Items must be returned in adequate packaging. Unfortunately postage & packaging costs are non-refundable.

If your not completely satisfied please get in touch with us and we will be happy to assist you if we can. 

 

AVAILABILITY

If an item is out of stock we will e-mail you to let you know.  If you have paid you will be given the choice of a full refund or a replacement item.